Credit Controller

THE·TEAM is looking for a proactive and organised Credit Controller to join its Finance team in Orpington. You will manage customer accounts, chase payments and keep financial records accurate.

THE·TEAM provides representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide.

Location: Orpington Office, London. Contract: Full Time.

⚪ WHAT YOU WILL BE DOING:

• Following up overdue balances, resolving customer payment disputes and working towards agreed monthly collection targets to improve debtor days
• Working with the billing team to make sure sales invoices are accurate and sent on time
• Liaising with clients to make sure purchase order (PO) requirements are followed
• Recording and allocating customer payments, including bank transfers, cheques and credit card transactions, in line with finance policies
• Forecasting incoming customer payments and upcoming cash requirements, and spotting potential collection issues early
• Producing weekly and monthly reports on collections progress
• Reviewing customer accounts and ledgers regularly and keeping the internal ticketing system up to date so queries are resolved promptly
• Completing month-end activities accurately and on time
• Suggesting improvements to credit control processes and covering for colleagues when needed

🟡 THE SKILLS AND EXPERIENCE YOU NEED:

• Strong communication and relationship-building skills, with the confidence to discuss outstanding payments, manage customer queries and resolve disputes professionally
• Excellent organisation and attention to detail, with the ability to manage competing priorities, keep accurate records and meet deadlines
• Confidence working with financial information, spreadsheets and finance systems, including cash forecasting, reporting and account reconciliation
• A proactive and collaborative approach to problem-solving, with a willingness to improve processes and take ownership

🟢 BENEFITS

• 25 days holiday plus bank holidays
• Health cash plan, Gymflex, enhanced parental leave and cycle to work scheme, among other benefits
• Excellent office environment, company and departmental social events, and learning and development programmes

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.