Regional Service Desk Analyst - IT

Provide IT service desk support to CAA agents, executives and staff as a Regional Service Desk Analyst in the London-based tech team.

Location: London
Contract: Full time

⚪ WHAT YOU WILL BE DOING:

• Provide service desk support to all EU and APAC regions (some travel to CAA offices may be needed for projects)
• Support incident management response across infrastructure and cybersecurity
• Act as the main point of contact and coordinate with the engineering teams
• Manage Active Directory user accounts and machine objects
• Manage Workday user accounts for the London office
• Support Windows 10 and 11, MacOS, iOS and Android devices
• Configure and deploy Cisco handsets and softphones and support media equipment
• Support onsite training for applications used by the London office
• Deploy software packages via SCCM or JAMF
• Help with acquisition and integration processes and new office build-outs

🟡 THE SKILLS AND EXPERIENCE YOU NEED:

• Strong communication skills and a technical background
• An analytical mindset for problem resolution and process and policy development
• Ability to work independently and in a team and to set deadlines
• Desired: some previous experience working in an agency or entertainment company with agents and clients
• Desired: experience supporting Cisco phone systems, audio and video conferencing (Cisco, Teams)
• Desired: working knowledge of Microsoft Intune, Active Directory, Azure Active Directory, Exchange, Office 365 and JAMF

CAA is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.