Duty Supervisor

💬 ADVICE FROM TEAM JABARI

⚡ The TL;DR: You'd run The Arsenal Hub on your shift: looking after customers and participants, keeping the space safe and helping football and community programmes run smoothly.

How to stand out:

1. Mention your first aid qualification up front. It's essential, because you'll be responsible for safety in a sports centre.
2. Share customer facing experience, from retail, hospitality or events. The job is about giving every visitor a great experience.
3. Say you're happy with rotating shifts, matchdays and weekends, and apply before 16 November. The rota includes unsociable hours and the role may close early.

Arsenal is looking for a Duty Supervisor to support the smooth running of The Arsenal Hub and deliver a high-quality service for customers and participants.

Location: The Arsenal Hub, Community Hub
Department: Community
Hours: Rotating shifts, including unsociable hours, matchdays, weekends and bank holidays
Closing date: Monday 16 November 2026 (may close early if application volumes are high)

⚪ WHAT YOU WILL BE DOING:

• Take responsibility for the day to day running of The Arsenal Hub on a shift basis
• Deliver a high-quality service for customers and participants
• Uphold safeguarding, health and safety and other legal requirements, escalating concerns to the Hub Manager
• Support football and outreach programmes that meet the needs of the local community
• Share ideas with the Hub Manager to increase usage and impact

🟡 THE SKILLS AND EXPERIENCE YOU NEED:

• Previous experience in a customer facing environment
• Experience in busy operational settings, including setting up equipment, cleaning and maintenance
• First aid qualified, with an understanding of the rules for operating a sports centre
• A genuine interest in football and its power to bring communities together
• Confident verbal and written communication
• Commitment to equality, diversity and inclusion and to good safeguarding practice

🟢 BENEFITS:

• Reward and recognition scheme
• Generous holiday allowance which increases with length of service
• Internal learning and development programmes
• Priority access to apply for match tickets
• Health and wellbeing benefits package and an Employee Assistance Programme
• Discounts with Arsenal partners

🔵 GOOD TO KNOW:

• Successful candidates will need to complete a DBS check and other background checks before starting

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. Arsenal is a Disability Confident Leader and actively welcomes applications from people with disabilities and long-term health conditions.