Customer Relations Executive

💬 ADVICE FROM TEAM JABARI

⚡ The TL;DR: You'd be the first person racegoers and members speak to at Cheltenham Racecourse, answering calls and emails, selling tickets and memberships and making sure every visitor gets great service.

How to stand out:

1. Show your customer service experience, from retail, hospitality or a call centre. The job is all about first class service on every interaction.
2. Give an example of a sale or upsell you've made. You'll be recommending tickets, memberships and seating to fit each customer.
3. Apply before 25 November. That's the closing date, and The Jockey Club may close it earlier if lots of people apply.

The Jockey Club is looking for a Customer Relations Executive to join the Cheltenham Racecourse team and provide exceptional service on every customer interaction.

Location: Cheltenham Racecourse
Contract: 12-month fixed term
Hours: 37.5 hours per week
Salary: Competitive
Closing date: 25 November (may close earlier if there are many applications)

⚪ WHAT YOU WILL BE DOING:

• Run the reception area as the first point of contact for all customer queries
• Welcome visitors and let colleagues know when their guests arrive
• Answer office calls and emails, replying to emails within 4 working hours
• Manage deliveries, post, stationery and key security
• Act as a key contact for racecourse members and make sure membership benefits are delivered
• Handle walk-ins, calls and emails about admission and memberships, including renewals
• Recommend and sell tickets, memberships, seating and car parking, upselling where appropriate
• Process ticket orders and payments, including merchandise
• Handle accessibility requests and carer memberships
• Share customer feedback with the Senior CR Executive to improve the customer journey

🟡 THE SKILLS AND EXPERIENCE YOU NEED:

• Experience in a customer service or relationship management role
• Excellent communication and a passion for first class customer service
• Knowledge of Microsoft Office, especially Word and Excel
• Very organised and able to prioritise your workload
• Able to stay calm in a busy environment and contribute to a positive team

🟢 BENEFITS:

• Free entry to race day and music events for you and 3 friends or family with the TeamPass Ticket scheme
• Award-winning pension scheme with a generous employer contribution
• Healthcare cash back plan
• 25 days annual leave
• Learning and development training resources
• Free eyecare vouchers, ride to work cycle scheme and retail discounts

🔵 GOOD TO KNOW:

• This role may be subject to a criminal record check, DBS check or BHA Suitability Check

At The Jockey Club people are at the heart of what we do. We are inclusive and actively seek to attract people with unique backgrounds and perspectives.