Commercial Marketing Executive (Retention)

💬 ADVICE FROM TEAM JABARI

⚡ The TL;DR: Retention marketing means keeping existing customers coming back. You'd help run the emails and campaigns that keep Arsenal supporters renewing memberships, tickets and hospitality, then check the numbers to see what worked.

How to stand out:

1. Point to a campaign you've helped run, even for a society, a weekend job or a side project, and say what happened. You'll be supporting campaigns that need to deliver measurable results.
2. Show you're comfortable with email tools and data. You'll be using owned channel platforms and reading engagement data to suggest improvements.
3. Apply before Friday 20 November. That's the closing date for applications.

Arsenal is looking for a Commercial Marketing Executive (Retention) to help deliver marketing campaigns that keep supporters engaged across seasonal memberships, ticketing and hospitality.

Location: Highbury House, hybrid
Department: Brand, Marketing and Communications
Closing date: Friday 20 November 2026

⚪ WHAT YOU WILL BE DOING:

• Help plan, run and improve retention campaigns across owned, paid and earned channels
• Act as a key marketing contact for colleagues in seasonal memberships, ticketing and hospitality
• Design and improve supporter journeys across different touchpoints
• Review engagement data and recommend improvements
• Work with internal teams and agency partners to produce channel-specific creative
• Use audience insights to deliver targeted campaigns
• Track KPIs and produce performance reporting with Digital and Insights colleagues
• Connect campaigns across content, retail and other commercial areas

🟡 THE SKILLS AND EXPERIENCE YOU NEED:

• Experience supporting commercially focused retention marketing campaigns that delivered measurable results
• Understanding of how paid, owned and earned media work together
• Hands-on experience with owned channel marketing platforms, including email tools
• Ability to interpret performance data and turn it into recommendations
• Confidence working with stakeholders and external agencies
• Excellent communication skills and commercial awareness

🟢 BENEFITS:

• Reward and recognition scheme
• Generous holiday allowance which increases with length of service
• Internal learning and development programmes
• Priority access to apply for match tickets
• Health and wellbeing benefits package and an Employee Assistance Programme
• Discounts with Arsenal partners

🔵 GOOD TO KNOW:

• Successful candidates will need to complete a DBS check and other background checks before starting

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. Arsenal is a Disability Confident Leader and actively welcomes applications from people with disabilities and long-term health conditions.