Junior Business Credit Specialist

As a Junior Business Credit Specialist, you'll be a foundational member of our Business Credit team, receiving comprehensive training to support individuals and businesses. Your primary goal will be to provide outrageously good customer service, supporting customers in resolving their financial obligations, and learning the processes for the timely collection of outstanding balances.

As part of this role we will discuss the opportunity to take part in a CICM Level 3 Credit Control apprenticeship, this will be dependent upon successful completion of your 6 month probation.

⚪ What you'll do....

• Learning and executing the process of reaching out to customers with overdue accounts to discuss and agree appropriate payment plans.
• Answering inbound calls, and responding to customer inquiries regarding debt, payment plans, and their energy account.
• Providing outrageously good customer service to support our Business customers in leaving our debt collection process, discussing objections to their switch and credit referencing.
• Resolve queries from both internal and external third-party partners, maintaining a flexible approach which is conscious of commercial impact.
• Assisting the team in utilising credit reference agency data and financial insights to inform effective, risk-aware escalation and debt resolution decisions.
• Supporting the identification and resolution of common account issues to improve the customer journey and reduce obstacles to them making payment.
• Assist the team in identifying customer trends and supporting the development and deployment of repayment strategies.
• Working collaboratively with team members and the wider credit family to do the right thing for the customer, and build sustainable long-term solutions.
• Working closely with the wider Octopus Energy for Business operations team, to advise Energy Specialists on debt processes and the Credit Team perspective.

🟡 What you'll need...

• A keen interest in credit control, finance, or accounting, and a desire to build a career in this field.
• Excellent communication skills and the ability to have difficult conversations with empathy.
• Be passionate about customers and always seek to provide a first-class service.A highly motivated self-starter with a strong desire to learn, contribute to problem-solving, and take ownership of tasks.
• Ability to work independently and as part of a team in a fast-paced environment.
• Forward-thinking, with a growth mindset and a good head for numbers!

🟢 💚 Why else you'll love it here 💚

• 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

• 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

• 🎁 Visit our UK perks hub - Octopus Employee Benefits

If this sounds like you then we'd love to hear from you. 🚀

P.S. Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at talent@octoenergy.com and we’d love to help!

‍