Housing Administrator

Best People; Housing Administrator – Racing Homes

Based; Head office, Newmarket.

Hours; 35 per week

Contract Type; 12 Months Fixed Term/ Full time

Salary; Up to £27,000 (dependant of experience and relevant qualifications)

⚪ Housing Administrator– Racing Homes

At Racing Homes, we’re proud to provide safe, affordable housing for people who work in or are retired from the horseracing industry. We are committed to delivering excellent customer service and ensuring our homes meet the highest standards of safety, quality, and compliance.

We're looking for an organised and proactive Housing Administrator to join our small, friendly team. This is a key role providing comprehensive administrative support across our housing service and supporting our busy housing team.

Make a real difference every day. In this varied and rewarding role, no two days will be the same. You'll play a key part in supporting the delivery of our housing services, helping to ensure our tenants receive an excellent service while our homes remain safe, compliant, and well maintained.

As one of the first points of contact for tenants, contractors, and colleagues, you'll be the friendly and helpful person people can rely on. From responding to enquiries and coordinating repairs and maintenance, to supporting essential compliance activities and providing administrative support across the housing service, you'll help keep everything running smoothly.

Working closely with a small and dedicated team, you'll contribute to high-quality service delivery across our 164 homes.

🟡 What you'll be doing:

• Coordinate day to day housing administration including lettings, tenancy updates, and customer enquiries.
• Administer and monitor repair and maintenance, raising works orders, liaising with contractors, processing invoices, and updating tenants.
• Assist with our empty homes from tenancy termination through to re-let.
• Support the delivery and monitoring of all compliance activities, including gas, electrical, fire, legionella, and asbestos safety checks.
• Maintain records and produce reports.
• Assist with income collection and rent administration.
• Contribute to a positive customer experience by supporting the housing team with engagement, communication, and service delivery.

This role requires travel to our housing schemes in Newmarket, with flexibility to work some evenings and weekends.

🟢 About you

Prior experience in housing, property management, or a similar administrative role is highly desirable, particularly with exposure to repairs, voids, and compliance processes.

We know great people come from a variety of backgrounds. Whether you've worked in facilities management, contractor coordination, property services, or another customer focused environment, we'd love to hear from you. If you're highly organised, comfortable managing competing priorities, and committed to delivering excellent service, your skills could be a great fit for our team.

You don’t need to know everything on day one, but the following will help:

• Experience in housing administration, repairs coordination or compliance monitoring.
• Knowledge of health and safety requirements for residential properties.
• Excellent organisational, communication, and IT skills.
• Ability to work independently and as part of a small collaborative team.
• Customer focused approach and commitment to continuous improvement
• A proactive, people-focused mindset with a passion for quality housing
• A full UK driving licence and access to a vehicle.

🔵 Why join us?

• A friendly, supportive team where you can truly shape how things are done.
• An environment where your work will be genuinely valued by tenants who take pride in their homes and communities.
• Flexibility, autonomy, and opportunities to grow professionally in a respected national charity.

You will be offered a competitive salary, employer pension scheme, 25 days annual leave (rising to 28 with long-service) plus bank holidays, life assurance, tickets to almost all race meetings at Jockey Club racecourses, twice-yearly two-day staff training and team building events along with a range of other employee wellbeing initiatives.

As a group (Racing Homes is part of Racing Welfare), wellbeing is at the forefront of all we do. We aim to be a leading employer in the industry and make sure everyone at Racing Welfare has the opportunity to thrive.

We’d love to hear from you. Please apply with your CV and a short cover letter explaining why you’re a great fit.

Please see the Job Description and Person Specification for full details about the role. For an informal chat about the role, contact us at 01638 560 763.

We welcome enquiries from everyone and value diversity in our workforce. The closing date for this role is 27 July 2026. We reserve the right to bring forward the closing date if we receive a large number of suitable applications.

Racing Homes is committed to safeguarding and will always recruit all personnel in line with government guidelines, relevant legislation, and the Charity Commission's best practice guidance.

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974

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