Fashion, Home and Beauty Graduate Programme – Online

At M&S, retail has an energy. Our customers feel it because our colleagues bring it. And it creates careers that outdo anything you may have imagined.Setting new standards in shopping experiences. Creating food that gives the nation fresh flavours. Standing for sustainability. Making fashion that dials up expectations. That’s what we do here, and more. This is Retail. Turned up.

‍⚪ About this programme

‍Do you want to help shape the future of how customers browse, shop and buy at M&S online? Our Online business is central to our long-term growth strategy – and this programme has been designed to help drive it forward. From day one, you’ll help shape our customers’ digital experience, grow our online channels and learn how to make a £2bn+ digital business even better through customer insight, commercial trading, onsite optimisation and innovation. The programme itself lasts two years – but it’s really just the start of a long-term career with us. The programme itself lasts two years – but it’s really just the start of a long-term career with us.

‍🟡 What you'll be doing

‍You'll start with a four-month placement in one of our stores, gaining first-hand insight into our customers, colleagues and operations.From there, you'll begin building expertise through a series of carefully designed experiences and rotations. This will give you an elevated understanding of our Fashion, Home and Beauty business while developing specialist knowledge in our online world.Here’s a taste of what you’ll achieve across your rotations.

• Gain experience across trading, customer experience, digital marketing and operations to help drive the future growth of our digital business.
• Help shape how millions of customers discover, shop and engage with M&S online by combining commercial thinking, customer insight, data and digital innovation.
• Learn how to identify friction across the customer journey and use data, testing and insight to improve conversion, engagement and customer satisfaction.
• Use customer, market and performance data to identify opportunities and make recommendations.
• Collaborate with buying, merchandising, marketing and technology teams to deliver great customer experiences.
• Develop commercial awareness and understand how online decisions influence business performance.
• Build influencing skills to bring stakeholders together and drive action.
• Explore how emerging technologies, AI and automation are transforming digital retail and customer experiences.

🟢 What it takes to succeed

We’re looking for future leaders who are curious about e-commerce and digital retail, ambitious to impact our commercial performance and excited by the opportunity to make a difference to customers.

You will have completed any degree by the time the programme starts in September 2027. However, what matters most is a ‘give it your all’ mindset, a motivation to learn and your passion for delivering exceptional experiences.

You'll thrive if you can:

• think boldly and challenge the status quo
• learn quickly and adapt to change
• demonstrate resilience and perform in a fast-paced environment
• show initiative and take ownership of opportunities and challenges
• build strong relationships and influence a wide range of stakeholders
• use insight and data to make informed decisions
• collaborate effectively whilst confidently sharing your perspective
• balance customer needs with commercial priorities.

This programme will be a great fit, if you are:

• motivated by commercial performance and trading outcomes
• comfortable working with data and identifying trends
• a strong storyteller who can turn insight into action
• passionate about product, customer journeys and online experiences.

🔵 Where it could lead

‍Through this programme, we’re developing the future senior leaders of Fashion, Home and Beauty. The experiences, skills and networks you'll build will amplify your career and help prepare you for big-impact roles across the business. You'll finish the programme in a permanent role in our online teams. From there, you’ll continue developing towards increasingly senior opportunities. Over time, graduates usually progress into senior management and leadership positions, helping to shape the future direction of M&S.

🟣‍ Why Choose Fashion, Home and Beauty at M&S?

‍Our products spark trends and start conversations all over the UK. Making this one of the most exciting and rapidly evolving areas of our business. As we continue to grow online, we're investing in talented people who can think differently, challenge convention and help us transform the way we serve customers.It means you’ll be joining a business that combines iconic products, ambitious growth and a culture that encourages collaboration, innovation and continuous improvement. Giving you meaningful responsibility, exposure to senior leaders and the opportunity to make a real impact early in your career.

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How to apply

Eligibility Criteria

• You must have the right to work in the UK for the full duration of the programme

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Application Form

Your first step will be to complete our online application form. You can only apply to one programme per annual recruitment cycle, and we’d encourage you to choose the one that feels like the best fit for you.

We close our vacancies on a rolling basis and closing dates can change. We recommend submitting your application as soon as possible.

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Online Assessment

We’ll invite you to take part in a two-stage online assessment, where you can find out more about M&S whilst we find out more about you.

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Assessment Centre

If your online assessment is successful, you’ll be invited to an in-person Assessment Centre. The recruitment process for store-based roles will also include an opportunity to attend your final interview in one of our stores.

You can find out more detailed information about our assessment process on Life@M&S.

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